Job title: Service Coordinator / Helpdesk Coordinator
Location: Poole sopers lane BH17 7ER
Contract length: 6 months initial contract
Rate: £12/hour PAYE
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting
for a Service Coordinator on behalf of a global leader in the market of Intelligent Transport Systems (ITS).
In this role you will be managing phone calls, faults, appointment booking for engineers, e-mails and queries as they come in and at times it can be very busy so being able to work as part of a team as well as independently and the ability to organise yourself and prioritise is key for this role.
Areas of responsibility and tasks:
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Ensuring that all faults are reported and dispatched appropriately to support high levels of operational productivity. Paying close attention to relevant contract information.
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Developing an acute understanding of our customer’s requirement in order to work in a fast paced, challenging environment
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E-mail handling, managing emails that come into the mailbox and acting according to the relevant contract and responding in a professional manner.
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Managing engineers faults and workload by booking appointments using the booking system.
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Take calls from customers and engineers
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Assisting local field management with contract queries and admin tasks.
The key competencies and capabil...