Fantastic opportunity for a Warranty Administrator to join the team at our BMW South Lakes Retailer.
Salary: Up to £25,000 Basic, up to £31,000 OTE
Hours:
42.5 Hours per week. 8:30am – 5:30pm, Monday – Friday.
1 in 3 Saturdays, 8:30am – 1:00pm
Role responsibilities:
* Ensure all administrative functions within the warranty department are carried out in accordance with company policy.
* Review warranty reporting systems with the line manager to identify improvements where possible.
* Administer warranty policy in the best interests of the retailer, manufacturer and customer.
* To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
* Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
* Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives.
* Inform all relevant staff of forthcoming recall campaigns and changes in warranty / goodwill / repair procedure.
* Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.
Rewards and Benefits:
* 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
* Healthcare cash plan.
* Employee vehicle-discount schemes.
* Highstreet discounts
* Childcare vouchers.
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