Temp to perm customer service advisor based at Gloucester. Initially to cover maternity. Responsibilities include:
•Handling high volume of telephone calls, Email & Fax
•Take & Process Sales orders from above
•Handle customer enquiries with regard to deliveries, orders, discounts, part numbers, pricing, product specifications etc.
•Raise Credit Notes
•Promoting offers when dealing with a customer to maximise sales, where applicable
•Carrier queries & POD queries
•Develop good communication processes both with internal teams across the group and external business partners
•Any other duties relating to this role
Additional Skills
•Must be a team player
•Ability to work under own initiative
•Good communication and interpersonal skills with a good calm telephone manner
•Computer literate with Microsoft Package such as excel, word and outlook
•Be competent in using Multiple systems
•Have a pro-active approach to the business
•Good customer service background preferred
Last date to apply:
We are continuously accepting applications