It support technician

We're working with a business consultancy based in Newcastle city centre to recruit an Internal IT Support professional. This is a fully onsite role, perfect for someone looking to work closely with teams across the business and deliver hands-on support.

IT Support TechnicianNewcastle City Centre (Onsite)£25,000 - £28,000

The Role:As the Internal IT Support, you'll be responsible for providing day-to-day technical assistance to staff, troubleshooting hardware and software issues, and maintaining the company's IT infrastructure. You'll manage user accounts, provide system updates, and ensure the smooth running of all IT operations within the office.

Main Duties:

* Troubleshoot and resolve hardware and software issues
* Manage user accounts and permissions (Active Directory)
* Perform system updates and software installations
* Monitor and maintain network performance and security
* Set up and configure new equipment (PCs, printers, etc.)
* Ensure backup and recovery processes are followed
* Provide technical support to employees across departments
* Manage antivirus and security protocols

Tech Requirements:

1. Microsoft Office 365
2. Windows 10/11
3. Active Directory
4. Basic networking (LAN/WAN)
5. Hardware troubleshooting (desktops, printers, etc.)