Key Responsibilities
* Handle calls and queries appropriately and in a polite and professional manner.
* Take payments over the telephone.
* Negotiate suitable payment arrangements with debtors.
* Answer debtor queries and update the status of accounts accordingly using the client's systems.
* Review debtor evidence in line with acceptable company standards.
* Adhere to the client's business parameters.
* Comply with company policies and regulatory requirements on every call.
Working Hours
40 hours per week.
Shifts: Monday to Friday between 8:00am and 8:00pm on rotation, and the requirement to work 1 in 4 Saturdays from 10am to 2pm.
Benefits
* Enhanced annual leave entitlement, starting at 31 days
* Access to our prestige Benefits and Rewards Portal
* Long service rewards - both financial and leave-based
* Health cash plan
* Life Assurance Scheme
* Career development opportunities
* Access to a well-established Employee Assistance Programme
And other excellent benefits you'd expect from a market leader.