This global ecommerce solutions provider, who combine integrated technologies, professional services, and a logistics infrastructure to deliver unique and branded customer experiences, is seeking a Client Support Analyst who will play an instrumental role in engaging and helping their clients leverage their solutions for success in their ecommerce initiatives.
This role offers hybrid working, 25 days holiday, health insurance, perkbox etc
Day to day focus is actively managing existing client business and are responsible for responding to client contact centre enquiries, carrier claims, order management, and identifying opportunities to improve.
Develop positive client relationships leading to overall client satisfaction, monitoring performance.
The Business Managers are the primary point of contact with the clients and internally owns the management of all assigned client programs and projects.
Key Responsibilities:
* Builds a strong relationship with the clients, through effective collaboration and communication with the various clients’ team members.
* Proactively acknowledge client requests, assess request; manage action or pass onto the relevant function / individual to act and communicate response back to client.
* Actively take part in meetings and lead them when it concerns the daily activities improvements.
* Communicates directly with clients the issues detected and their status and resolution.
* The understanding of the ...