We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a Full Time, Permanent basis.
As a Store Manager you will manage the day to day running of our Middlesbrough Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.
Location: Berwick Hill, 5 Norfolk Place, Middlesbrough, TS3 7BP
Working Pattern: As the store is open 7 days a week, the successful post holder will be required to work on a rota basis which will include weekend, evening, and bank holiday working.
Some key responsibilities include:
* Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
* Maintain a high standard of service to customers that is expected by Barnardo's at all times.
* Implement promotions in the Store as directed by Head Office or your Area Business Manager.
* Maintain a high standard of presentation, both in the windows and the interior of the Store.
* Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
* Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
* Create an organised and pleasant working environment for staff and volunteers.
* Actively recruit the correct/specified number of volunteers to deliver the store's objectives and KPI's.
* Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
* Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
Ideal Candidates Must Haves:
* Ability to deliver excellent customer service.
* Experience of managing people.
* Ability to liaise and respond to a variety of people from varying backgrounds.
* Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
* Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
* Ability to handle cash and reconcile accurately.
* Proven experience of meeting targets and KPI's.
* Basic IT skills.
Benefits:
* Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
* 26 days annual leave plus bank holidays, increasing after 5 years service.
* The ability to buy up to another 5 days annual leave via our HolidayPlus scheme.
* A host of family friendly leave options including company Maternity, Paternity and Adoption pay; together with all family additional leave options.
* Service related sick pay from day 1.
* Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's.
* Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension.
* Cycle2work scheme.
* Interest free season ticket loans.
* Discounts and cashback from high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal.
* Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
* Free access to round the clock employee assistance program for advice and support.
* Access to Barnardo's Corporate University.
*T&C's apply based on contract
Job Types: Full-time, Permanent
Pay: £22,841.00 per year
Work Location: In person
Reference ID: 19436
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