Job Description
Order Management Coordinator - Healthcare Industry
Order Management Coordinator - Healthcare Industry
The location of the role is Amersham.
The duration of the contract is 12 months.
The pay rate on offer is £16 per hour.
Role Summary: The OTR Order Management Coordinator ensures Order entry Quality and Integrity.
Key responsibilities/essential functions include:
* Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
* Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
* Provide an excellent level of service for our customers. Specifically, when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads.
* Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfilment grounded on OTD optimization.
* Ensure orders validation, compliance and approvals before Order Entry.
* Own and update timely key dates using local operating mechanisms and reports.
* Daily follow up of customer credit documentation and inventory.
* Give shipping and billing instructions in accordance with contracts terms and conditions.
* Follow shipment, installation, application via reports.
* Follow up on collections issues due to OTR.
* Provide root cause on defect analysis.
* Monitor and coordinate daily logistics traffic from warehouses.
Required Qualifications:
* Experience in project management or order management.
* Strong administration skills.
* Proficient user of Microsoft Office.
* Self-motivated and able to work independently as well as in a team
* Able to manage a number of different tasks and manage competing priorities
* Previous experience in administrative and/or order management role
* Customer Satisfaction Oriented.
* Team player.
* Ability to use Systems and work in a matrix environment.
* Proficient at understanding how the Order Configuration process works (Oracle experience nice to have).
* Excellent Verbal and written communication.