Job summary
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.
Are you a passionate leader, with the ability to coach and drive your team to achieve performance and quality outputs?
Do you want to manage and shape the future of TB control efforts in a dynamic Customer Service Centre environment?
If so, we are looking for an enthusiastic and engaging Delivery Manager in the TB Customer Service Centre based in Exeter, and we would love to hear from you!
Job description
As Delivery Manager, you will be responsible for the day to day leadership and management of the delivery teams within the TB Customer Service Centre managing the resources available to successfully deliver the key targets meeting the needs of policy and end-user customers. You will also be required to create and maintain plans to ensure that the TB Customer Service Centre can respond to any business continuity or disease outbreak situation, working with Team Leaders to ensure that individuals are fully trained to deliver business as usual and outbreak roles.
The role involves a wide range of work including, but not limited to, the following:
1. Leading teams to deliver challenging targets within constrained resources.
2. Providing a quality service to customers.
3. Setting performance targets and managing team performance to achieve results.
4. Work allocation and resource management in a complex and busy environment.
This post is primarily focused on the management of Bovine Tuberculosis (TB) processes, including the removal of TB infected animals and covers teams that are predominantly based in Exeter. You will also be working alongside our teams based in Stafford, Aston Down and Polwhele.
Please note that your role may involve overseeing removal of diseased animals to an abattoir, liaising with farmers and their agent's overcompensation valuations and payments (TB operational Delivery roles only).
Travel will be required to attend training courses and attend the Customer Service Centre sites previously mentioned. You must have a valid driving licence, or be able to call upon suitable alternate means of transport.
Person specification
We are looking for candidates who can demonstrate the following skills and experience:�
5. Experience of leading teams to deliver challenging targets within constrained resources.
6. Experience providing a quality service to customers.
7. Experience of setting performance targets and managing team performance to achieve results.
8. Experience of work allocation and resource management in a complex and busy environment.
9. Experience of leading continuous improvement and change projects.
10. Knowledge of TB policy work areas.
11. Familiarity with APHA administrative processes and policy.
12. Experience of working with veterinarians or other professional staff groups.
13. Exceptional organisational skills.
14. Able to cope well in pressured environments.
15. Provide collaborative yet decisive leadership, including leading teams through change.
16. Able to build relationships with a wide range of delivery partners and customers.
17. Excellent IT literacy.
18. Excellent verbal and written communication skills.
Learning and Development
Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.
Due to the job requirements some of your training will be carried out in person and therefore whilst completing the training there may be an expectation to work from the Exeter office. In addition, there is an expectation that inductions are attended in person.
In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.�
Workplace arrangements:�
The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time at APHA Exeter with the option to work the remaining time flexibly from home.���
Behaviours
We'll assess you against these behaviours during the selection process:
19. Leadership
20. Delivering at Pace
21. Communicating and Influencing
22. Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
23. A presentation relating to 'knowledge of improving work processes and implementing continuous improvements to ensure effective and efficient delivery' will be required.
Benefits
Alongside your salary of �32,136, Animal and Plant Health Agency contributes �9,309 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Further benefits offered also include:�
24. A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.���
25. An extensive range of learning & professional development opportunities tailored to your role.���
26. Access to a range of retail, travel and lifestyle employee discounts.���
27. Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.��
28. Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.��
These are just a few of our benefits we offer. To find out the full range of what we offer refer to the Information Pack attached for more detail.�