As a Post Office Counter Manager in our Red Hill Store, we want you to put your stamp (pun intended) on your Post Office within a WHSmith store. Youll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items. We want you and our colleagues to be proud that were a part of our customers journey through life, from our digital passport service and pre-paid money cards for first holidays, to a hand-written letter telling someone they come first.
What being a Post Office Counter Manager is all about:
1. Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers
2. Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store
3. Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
4. Guiding and inspiring the team to achieve ...