Capital Outsourcing Group's client is a principal contractor supporting and providing engineering resources to the Telecoms Industry
We are currently recruiting for Works Control Administrators to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensuring they are achieved in a safe, efficient and customer focused manner.
What’s on offer for successful candidates?
* Competitive PAYE Salary
* 20 days holiday plus statutory bank holidays
* Company Pension scheme
* Cycle to work scheme
* Excellent career progression opportunities
In your role you will be responsible for:
* Provide excellent customer service to internal and external customers both verbally and in writing
* Accurately check and validate all works completed by our subcontractors or internal workforce.
* Managing task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
* Working with multiple client systems to update clients and raise issues.
* Validating information received ensuring it is fit for purpose and meets stakeholder requirements
* Manage personal and group emails
* Build and maintain relationships with internal and external stakeholders using a variety of existing MS Excel trackers and other Client / Internal systems as appropriate.
You wi...