Job Title: Digital Project Manager
Location: Colchester (2 days a week in the office)
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About the Agency
This digital marketing agency has built a stellar reputation in website development, driven by a client-first approach and a commitment to quality. Known for delivering exceptional digital solutions, they are seeking an experienced Digital Project Manager to join their team. This individual will play a key role in ensuring successful project outcomes and maintaining high levels of client satisfaction.
Role Overview
Reporting to the Production Director, the Digital Project Manager will handle digital projects from initiation to completion, ensuring clients receive efficient, responsive service and a well-structured project management experience. This role requires a detail-oriented and proactive professional who can manage client expectations, communicate effectively with team members, and uphold quality standards across all project phases.
Key Responsibilities
Client Management
1. Efficiently handle client inquiries, maintaining professionalism and promptness.
2. Proactively manage relationships with hosting and support clients, aiming to increase client satisfaction and identify commercial opportunities.
3. Address client CMS-related requests, ensurin...