Reporting to the Contact Centre Manager, you will be responsible for supporting the organisation and practice teams to ensure we are delivering excellent patient care to our patients. That we are responsive and driven to provide the best services to our stakeholders.
This is a full time, permanent role, 40 hours per week Monday - Friday 08:30 - 17:30 based in the support office in the heart of Watford.
Your duties will be:
* Administrative support, and coordination, between all elements of day-to-day IMOS business management
* Responsible for booking in IMOS patients
* Support with IMOS downloads
* Responsible for building and managing all new lead communication – call handling and templates
* Handle and book in new private leads for practices– Phone calls and website enquiry forms
* Providing Clinician Support Administrators with converted leads relevant to their assigned clinician to complete the patient journey
* Maintain lead database within Zoho
* Support and training on CRM throughout the business
* Meet and exceed monthly and quarterly lead generation targets
* Successfully support organisational delivery against OKR’s and KPI’s
* Maintain a consistent level of outbound telephone activity to prospective new customers
* Use existing data to identify potential new business leads
* Provide first-class service and build rapport with patients and stakeholders
* Update the CRM...