Service Delivery Manager
Are you an experienced project manager looking for a new position within the traffic and parking sector?
Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team!
The ideal candidate will experience owning budgets, raising POs, managing invoices and project management. You will have excellent written, verbal communication and organisational skills.
The Service Delivery Manager will manage and take ownership of the company’s relationships with our existing clients which includes overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management.
What you will be doing:
* Maintaining responsibility for understanding each contract, its scope, KPIs and SLAs, and reporting obligations
* Overseeing all renewal and extensions for your client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing.
1. Promoting the organisation’s capabilities to your clients, identifying additional sales opportunities to support the wider company’s gr...