CRM Manager£45,000 - £48,000Cambridge based, walking distance from Cambridge train stationHybrid, 3 days onsite, 2 days remoteAre you passionate about driving customer loyalty and revenue growth? We are working with a D2C ecommerce business going through a period of growth after a successful acquisition. They're looking looking for a Customer Retention Manager to lead their efforts in transforming customers into brand advocates. In this role, you'll focus on delivering exceptional experiences for our subscription customers while enhancing direct-to-consumer excellence.Key Responsibilities:
* Vision & Strategy: Define and lead customer loyalty strategies.
* Retention Leadership: Champion retention initiatives across teams.
* CRM Strategy: Develop and manage the CRM strategy and budget.
* Data & Insights: Lead data-driven insights to personalise communication.
* Team Management: Oversee and develop your team.
* Customer Care Integration: Collaborate to enhance the customer experience.
Skills & Qualifications:
1. 5+ years in CRM and email marketing.
2. Expert understanding and hands-on experience of managing CRM platforms, marketing automation and multi-audience communications essential.
3. Experience of database management, database mining, list segmentation and con...