Job overview
We are based at Wokingham Hospital, and process referrals for community services.
These referrals come by either phone or email and are processed onto a clinical platform
creating a referral for the relevant service.
Referrals received by phone are taken by administrators and these calls can also be for
Adult Social Care, Children’s Mental Health and general enquires.
Email referrals are managed by a Triage Team who pre screen and pass the referrals to a processing queue managed by administrators.
The service operates between Monday to Friday.
There may be some opportunities to work from home after initial training, but staff are still
required to work from the office as needed and at least once per week. Basic IT equipment will be provided.
This post will require staff to be able to access the office at Wokingham Hospital.
Main duties of the job
1. To receive incoming Health, Social and Children’s Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment.
2. You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)
3. Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
4. Answer telephone and provide caller with information requested / record referral details for processing.
5. Good communication skills
6. Effective team working
7. Attend all statutory and mandatory training required for this role
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer.We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
8. Caring for and about you is our top priority
9. Committed to providing good quality, safe services
10. Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
11. Flexible working options to support work-life balance.
12. 27 days’ annual leave rising with service + opportunity to buy and sell
13. Generous NHS pension scheme
14. Excellent learning and career development opportunities
15. ‘Cycle to Work’ and car leasing scheme
16. Access to a range of wellbeing tools and services
17. Discounts at hundreds of popular retailers and restaurants
18. Staff networks for race, diversity, disabilities and armed forces community to support equality
19. Generous maternity, paternity, adoption and special leave.
20. Free parking across Trust sites
Detailed job description and main responsibilities
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person specification
Education/Qualifications/Training
Essential criteria
21. An NVQ level 3 qualification or equivalent
22. Excellent computer skills (ECDL or a willingness to undertake) relevant to role
23. A working knowledge of Microsoft products including Excel, Word and Outlook at Intermediate or advanced level
24. GCSE English and Maths grade C and above.
Continuous Professional Development
Essential criteria
25. Willingness to complete all Statutory and Mandatory training including all updates
26. Willingness to undertake further personal and professional development
Previous Experience
Essential criteria
27. Experience of work within a health or social care setting
28. Ability to share and teach knowledge and skills
29. Experience of dealing with the public in a sensitive manner and an awareness of diversity in the community
Desirable criteria
30. Good knowledge of the needs of vulnerable adults and their carers.
Knowledge, Skills & Abilities
Essential criteria
31. An ability to be able to deal with sensitive or difficult issues over the phone
32. Highly developed organisational skills with a good attention to detail and the ability to be able to prioritise
33. An ability to work under pressure and use own initiative
34. An ability to work independently but also refer appropriately for advice and assistance
35. To have accurate data input skills
36. Have a caring approach with a positive attitude
37. Flexible approach in order to meet the needs of the service
38. Maintain confidentiality at all times
Berkshire Healthcare helps people manage their health in their local area, through a range of specialist and community services across the county. We promote independence and quality of life through community and mental health services and aim for seamless delivery of the best care in the right place. We get to know communities and the people in them so we can deliver the best services that meet their health needs.
Our team of 4,300 staff provide specialist mental health and community health services to a population of around 900,000 within Berkshire. We provide healthcare to people in their own homes and from different sites across the county.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.
Please ensure your application is submitted with a valid email address for your referees in order to minimise delays in the recruitment process. Short-listed applicants will be contacted by email, therefore applicants are advised to check their email accounts regularly.
Applicants are advised that as a result of the high level of response we receive for some of our vacancies, we may expire any of them prior to the advertised closing date.
Berkshire Healthcare Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.
NO AGENCIES TO CONTACT BERKSHIRE HEALTHCARE DIRECTLY PLEASE
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