Job Title: Reservations Manager
Company: Deluxe Hotel
Location: Hampshire
Salary: £40,000 pa (Plus service charge)
We are working closely with a luxury and deluxe hotel property based in the picturesque
Hampshire/Surrey borders, who have an enticing opening to join the property as
Reservations Manager, to oversee the reservations team.
Reporting to the General Manager, as Reservations Manager you will accept guest
reservations and group bookings at all times offering the highest standards of customer
service ensuring accuracy and attention to detail.
Key Responsibilities:
Having full responsibility for the reservation department and being the main
point of contact in resolving any issues that may arise
Lead, train and ensure that the reservations team are providing a five-star
service to all customers and clients.
To carry out proactive Performance Reviews of the Reservations Staff and to
motivate staff towards the Hotels Objectives and their own careers
Ensure that all reservations staff are in the correct uniform, well presented and
that any replacement or new uniforms are dealt with immediately
Be competent and confident, and able to train in the use of all the IT systems
currently used at reception and ensure that all the equipment is
functioning/operating correctly and to be able to fix or arrange as necessary
Attend and be a proactive member of the Yield Management Team for the hotel
and Ensure that the Reservations Supervisor is able to deputise in your absence
Attend all HOD meetings to represent the reservations team
Ensure that reservations staff are efficient and competent in sales tasks and
understand the selling strategies
Aid, in conjunction with the General Manager in setting the Hotels Business
Objectives
Encourage and nurture new ideas/procedures that are deemed beneficial to the
development of the hotels business and sales
Control all purchasing to be within the departments budget as set out in the
business plan
Ensure that all guest and function billing is accurate, room rates are checked, pro
forma invoices and re-charges to guests (e.g. flowers, champagne etc) are
correct, with any applicable mark ups applied
Reconcile all commission claims
Prepare all the appropriate reports to aid in the Sales and Yield strategies
Key responsibility for: Health and safety and all matters within room divisions
Effectively plan the departmental rota taking into consideration training,
meetings and other departments needs
You:
It is essential that you have extensive experience in Reservation Management with a
proven ability to manage a team, gained from the hotel industry. Shift work is required,
including planned weekend rota, so flexibility is key, alongside excellent planning and
organisational skills. Knowledge of hotel operational systems and procedures is essential
, whilst being adaptable to the ever changing hotel environment.
*Please note that UK hotel exposure within reservations is essential.
* Having a full drivers licence with access to a car is an essential requirement due to the
remote location
The Perks:
In return you will have a chance to work in a well-established luxury hotel group with growth opportunities. You will receive a generous benefits package to include:
Discounted hotel room rates for you, your family and friends, free meals on duty,
company pension scheme, use of complementary health facilities, flexible working
arrangements and service charge.
If this sounds like the right opportunity for you and you have key hotel experience as a
Reservations Manager, please apply ASAP.
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