My client are a local home, motor and travel insurance broking boutique, offering customers their expertise in providing the best quotes for their insurance requirements.
My client is looking for a new member of staff to join their existing close knit team, based just outside of the centre of Norwich.
Job summary
To provide customers with a welcoming, efficient, professional and effective customer service experience, with a high focus on quality and accuracy, adhering to FCA guidelines and TCF principles at all times.
Key responsibilities
* You will obtain appropriate information to ensure products are offered to meet both customer demands and needs.
* You will issue policy documents within regulatory timeframes, including new business, renewals, cancellations and Mid Term Adjustments (MTAs).
* You will underwrite policies within your delegated authority, referring to in-house and external underwriters as required for more complex areas of business.
* You will work as part of the team to manage the ‘renewal’ and ‘new business’ diary.
* You will respond to customer enquiries via telephone, email and post in a timely manner.
* You will manage objections, including policy cancellations, premium increases and claims decisions.
* You will manage customer complaints in a professional and efficient manner, referring details to compliance on receipt.
* You will record and maintain accurate customer information, ensuring records are ...