Responsibilities: - Accurately process orders received via phone and email. - Offer product advice, with the ability to upsell or suggest alternative products. - Coordinate with Warehouse and Purchasing teams to monitor delivery progress. - Resolve customer complaints and manage delivery issues with couriers. - Develop strong product knowledge to better meet customer needs. - Collaborate effectively within a small, busy team, engaging in various business processes. Requirements: - Strong communication and interpersonal skills. - Ability to thrive in a fast-paced, multi-functional role. - Positive attitude and flexibility to meet evolving business demands. - Excellent organisational skills with strong attention to detail. - Previous experience in sales or administration is preferred. If you are a proactive individual with solid administrative skills and a passion for supporting sales, we encourage you to apply Benefits: - Company pension - Free and on-site parking - Supplemental Pay: Bonus scheme