We are currently recruiting on behalf of our client, a social housing provider based in Hertfordshire, for a Senior Housing Officer on a permanent basis looking to start as soon as possible. This role is a is full-time position at 37 hours per week and offers hybrid working and is paying £35,000 per annum.
The successful candidate must have general housing officer experience and must be experienced in managing their own housing portfolio.
Day to day duties will include:
Comprehensive delivery of tenancy for a portfolio of homes, including provision of a
core management service responding to your customers enquiries as the main point
of contact
Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement; and that reflect the association’s values
Providing a flexible and responsive service to meet the needs of our customers
Assessing the needs of customers applying for housing through choice based letting and our transfer process
Rent arrears control including filing particulars of claim and representation at court
Closely monitoring void levels, rent collection, rent arrears and other key performance indicators; taking action to ensure targets are met and relevant policies and procedures are followed
Ensuring risk issues relating to ASB are considered, cases are proactively managed
and that tenants and stakeholders are encouraged to address conflicts using self-help techniques
Ensuring safeguarding issues are addressed in accordance with the housing association’s Safeguarding policy
Estate inspections: Inspecting communal areas and estates, raising and following up
on appropriate corrective actions to customer resolution
Estate and facilities management: Providing a responsive and efficient estate, block
and facilities management service to ensure residents’ communal areas and
neighbourhoods are pleasant, well-maintained and safe place to live
Empty homes monitoring and control, including carrying out pre-void inspections