The Property Director will be responsible for overseeing the Property Management Team, their objectives, delivery to the customers and Customer Service.
1. Overall management and responsibility for the Service Deliverables of the Property Management Team
2. Oversees and directs property management activities related to the organisation’s diverse portfolio.
3. Supervises and directs activities of property management staff, training and coaching as appropriate.
4. Responsible for the overall successful operations of properties and works to ensure the department operations meet or surpass industry standards (RICS code etc.) and clientKPI’s/SLA’s.
5. Strong knowledge of property management legislation, rules, and regulations. Good command of people management and managing large and complex developments.
6. Prepares and presents departmental reports relating to project performance, goals, standards, benchmarks, etc.
7. Maintains good working relationships with clients, finding solutions to problems and their implementation.
8. Manage supplier partners to ensure effective delivery of their services.
9. Stays abreast of property management and other real estate related industry standards, legislation impacting department and industry practices, policies, and procedures.
10. Regularly communicates and cooperates with Asset Management staff on all PM reporting and regulatory issues.
11. Ensure client satisf...