Head of Retail
£55,000 - £65,000
Hours: 35 per week – hybrid working considered after completion of an initial probationary period.
365 People are currently recruiting for an outstanding individual to develop and maintain proactive member engagement, lead our client’s retail team’s performance, whilst enhancing their customers’ experience.
The Head of Retail will be responsible for developing their strategy to enable them to achieve strong product retention, increased retail savings balances and positive customer effort scores.
In this role you will use your skills, knowledge and experience of retail banking to:
* Work internally to develop and apply retail savings strategy, increasing awareness and engagement within local communities.
* Translate strategic plans and objectives into retail operational plans, ensuring the required outcomes are achieved.
* Oversee effective training and competence within the Retail team to ensure the delivery of good customer outcomes.
* Ensure effective resource management to facilitate Society’s growth plans and day to day achievement of KPI’s.
* Oversee the onboarding and administration of retail savings accounts through Branches and the Society’s Mobile App.
* Engage and participate as a member of the Society’s Senior Leadership Group (SLG) to ensure a cohesive working environment is maintained.
* Maintain strong knowledge of indust...