Key responsibilities:
User-centred design leadership and strategy
* Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts
* Recommend and execute appropriate UCD activities based on project needs
* Create and maintain phase-appropriate UCD deliverables
* Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
* Respond to challenges, guiding and supporting the team to resolution
* Support clients through all phases of the design process, from ideation to implementation
Stakeholder management
* Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as a trusted expert in your profession and in UCD
* Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
* Be commercially aware, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
* Proactively address blockers or risks within the delivery for the team, working closely with the delivery manager (or project lead) to resolve these and keeping accurate documentation
* Act as a troubleshooter, managing ambiguity and navigating organizational complexities
Business development
* Identify and pursue n...