Control Room Operator
Up to £28,000 DOE
Full-time – Night shift rotations
East Sussex
An exciting opportunity for anexperienced Control Room Operator to join a well-established team in a forward-thinking company, specialising within the Social Housing. This role is for a motivated individual with a good eye for detail and enthusiasm with solid communication skills.
A night in the life of a Control Room Operator will include:
* Handle client calls politely, addressing out-of-hours enquiries such as bookings, repairs, and anti-social behaviour incidents.
* Professionally communicate with staff and external parties.
* Operate incident management systems and monitor CCTV, including activation-led systems.
* Provide real-time support to the business from the control centre.
* Coordinate with emergency services to support staff and clients.
* Maintain logs, incident reports, and company records.
* Assist with building concierge duties, including light cleaning and maintenance tasks.
* Report resident maintenance issues to the Repairs Team.
* Ensure confidentiality, data protection, and professional boundaries.
* Complete additional duties to support business operations and reputation.
The successful candidate will have/be:
1. Previous experience with...