We are currently seeking a dynamic and customer-focused individual to join our client's team as a Customer Service Advisor! 🌟
💼 Industry: Production
📅 Contract Type: 10 month, Fixed Term Contract
💰 Salary: £23,600 - £25,300 per annum
⏰ Working Pattern: Monday - Friday 9am - 5pm
📍 Location: Ipswich, IP1
As a Customer Service Advisor, you will play a vital role in providing exceptional support to account managers, colleagues, and customers. Your dedication and commitment will contribute to our client's growth, customer retention, and overall success.
👩💼 Reporting directly to the Sales & Customer Service Manager, your main responsibilities will include:
Being the first point of contact for incoming customer calls
Providing support to customers regarding order progression via telephone and email
Communicating order status updates to customers
Handling customer queries and updating internal systems
Processing orders and managing customer data lists
Managaing the returns process
Handle credit note processing and reinvoicing
Manage quotation and order management of rush orders
Create customer sample packs and manage stock🙌 To excel in this role, you will need:
Experience in a fast-paced, high-pressure environment
Strong problem-solving skills and a proactive approach
Excellent communication skills and the ability to build rapport
Attention to detail a...