Main area: Administration
Grade Band: 2
Contract: Permanent
Hours: 37.5 hours per week (Full Time – shifts available between 8am – 5pm and 12pm-8pm)
Job ref: 438-PB2395
Employer: Lancashire Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Preston Business Centre
Town: Preston
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 01/12/2024 23:59
Interview date: 13/12/2024
Clerical Officer - Outpatient Appointment Services
Band 2
Job overview
Would you like to work for an organisation who can offer a range of exciting and challenging opportunities, for people who are passionate about making a difference to the patient experience? If so...look no further!
An opportunity has arisen to be part of the Contact Centre team in our supportive and forward-thinking Outpatient Appointment Booking team. As the first point of contact for inbound patient telephone queries, this role plays an integral part in patient care and experience.
Working as part of a small team, teamwork and a flexible approach are vital, while the successful candidate will be a flagbearer for the values and behaviours expected of all trust employees.
The Contact Centre provides a 12 hour outpatient appointment service, and we have vacancies for roles between the hours of 8am – 5pm, as well as a 12pm – 8pm shift. Applicants are advised to contact the team prior to interview to discuss working hours.
Main duties of the job
You will possess outstanding communication and organisational skills, be conscientious and self-motivated, with the ability to use your own initiative and support the Central Booking and Reception teams across numerous workflows.
You will ensure ongoing compliance with the terms set out in The Elective Patient Access Policy adhering to Patient Choice and in line with speciality waiting times, Trust and national access targets (such as 18 weeks RTT, 2 week rules etc).
With strict adherence to Trust protocols, the Postholder will be fully aware of the need for confidentiality and integrity. Appointment queries will be dealt with politely and efficiently, and changes made to the Trust’s computerised patient record systems, to ensure Data Quality is maintained.
You will be multi-skilled following training, have a working knowledge of clinic templates across a multitude of specialities, and an awareness of the national, local and specialist targets that must be achieved. This role provides a perfect platform for candidates wishing to pursue a career within Lancashire Teaching Hospitals.
Detailed job description and main responsibilities
Duties will include, but not be limited to:
* Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professionals.
* Constructively manage barriers to effective communication.
* Maintain confidentiality at all times, as required by legislation and Trust Policy.
* Demonstrate own duties to new starters and agency staff.
* Work with the Outpatient Business Support Managers to develop procedures to support an efficient and effective outpatient appointment service.
* Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service.
* Ensure any changes to patient demographic details are updated immediately on Trust systems.
* Maintain the integrity of data/information using agreed procedures.
* Maintain a high standard of patient care by adhering to Trust values at all times.
Person specification
Qualifications and Education
* GCSE level, English and Maths
* Knowledge of Microsoft Windows applications
Knowledge and Experience
* Experience of working in a changing environment
* Computer literate, experienced in data entry and use of e-mail
* Understanding of Information Governance, Data Quality and its requirements.
* Experience in the use of electronic PAS
* Experience in Customer Care
* Confidentiality Awareness
Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.
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