Hire Controller - Branch Administrator - Hire Administrator
Location: Glasgow East
Join an experienced team with, a leading plant hire business nr Barking. With a diverse fleet of equipment and a commitment to excellent customer service, they provide essential machinery and tools to construction, infrastructure, and industrial projects across the region.
**Position Overview:**
We are currently seeking a motivated and organized individual to join us as a Hire Controller / Hire Administrator. This role is pivotal in ensuring the smooth operation of our plant hire services, managing the allocation and scheduling of equipment, and providing exceptional customer support.
**Key Responsibilities:**
- Handle incoming enquiries via phone, email, and in-person, providing information on available equipment and pricing. - Coordinate the hiring process from start to finish, including issuing contracts, processing orders, and arranging delivery or collection of equipment. - Maintain accurate records of all hires, including contracts, invoices, and equipment status. - Liaise with drivers and operators to schedule deliveries and collections in a timely manner. - Respond promptly to customer queries and issues, ensuring their needs are met efficiently and professionally. - Monitor equipment availability and coordinate with the procurement team to replenish stock as needed. - Assist in maintaining a safe and organized yard, conducting regular checks on equipment condition and compliance.
**Qualifications and Skills:**
- Previous experience in a similar role within the plant hire or construction industry is essential. - Strong communication skills, both verbal and written, with the ability to build rapport with customers and colleagues. - Excellent organizational skills and attention to detail, with the ability to manage multiple tasks effectively. - Proficiency in computer systems and software, including MS Office and hire management systems. - Knowledge of plant machinery and equipment would be advantageous. - A proactive and customer-focused approach, with a commitment to delivering high levels of service.
**Benefits:**
- Competitive salary based on experience with bonus - Opportunities for career development and advancement within a growing company. - Training and support provided to enhance skills and knowledge. - Pension scheme and other benefits package.
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