Magdalene have a rare and exciting opportunity to recruit aService Desk Managerto be part of ourService Teambased in Kirkintilloch.
Magdaleneoperates as a Telecommunication Infrastructure Services Companyand ispart of the Telecom Division of M Group Services.Covering the full network lifecycle, we deliverManaged Services and Projects for both fixed and mobile infrastructure networks across the operator and utility markets.
We are looking for a self-driven, highly motivated, experienced Service Delivery Manager with a proven track record of leading a team of Service DeskAdministrators, who will be able to develop best practices and shape the Team to deliver an excellent Customer experience.You will be reporting directly to senior management and will have line management responsibility for the service desk team.
Whatwill your key responsibilities be?
1. This role will involve daily interaction with customers, 3rd party suppliers and liaising with internal and external stakeholders
2. Lead, manage and support a team of Service Desk Administrators to provid...