Compliance Team Supervisor- Facilities and Property Management
Salary: £29, per annum
Location: Halifax HX3- Free Car Parking available on-site
Hours: Monday to Friday 8:30am -5:00pm with 30 minute lunch
Benefits:
1. 21 days holiday + holidays to buy scheme
2. Healthcare scheme
3. Free Parking
4. Discounts for Gyms and certain Retail stores
5. Childcare voucher scheme
6. Pension contribution
7. Monthly bonus scheme available after probation period - Potentially of £ voucher
8. Bottle of fizz on your Birthdays
9. Overtime available - Should you wish
The Company: A well established, industry leading Support Services company who provide Facilities Management and Property Maintenance are experiencing an exciting and ongoing time of growth. You'll be joining a company that have been rated one of the top 50 clients for their Customer Service!
Overview of the role: Supervising a team of 7 within the compliance department. You will lead the Compliance Team creating a positive working environment, recognising and promoting teamwork, that will motivate the Team and department to work towards achieving the company's vision. To provide first line supervision and day to day support and motivation to your Team of advisors. This includes problem solving and authorisation of actions in line with company policy / escalation process.
Your duties and responsibilities:
10. As a Team Supervisor you will keep a small number of clients and support with their needs
11. To provide first line supervision of, and day to day support and motivation to your Team of advisors. This includes problem solving and authorisation of actions in line with company policy / escalation process
12. To oversee and manage the Team's quote and uplift processes, including progress chasing to ensure that quotes are processed in a timely manner
13. As a Team Supervisor you will work closely with the Team's Customer Account Manager's to ensure that all customers are receiving excellent service, including (but not limited to):
Early resolution of any / all queries and 1st line of client escalation.
To work with Account managers for Monitoring KPI's and helping to introduce measures to improve performance
To work with Account Managers for Monitoring quote conversion rates and helping to introduce measures to improve the conversion rate
14. To take responsibility for 1st line escalating as appropriate
15. To oversee and manage the appropriate elements of the companies new client procedure and on-boarding process
16. To oversee and manage the updating/checking on the internal CRM system- store codes/numbers, address, contact names, telephone numbers, email addresses, region/cost centre allocation etc.
17. To be available and to attend Client meetings both internal and external
18. During periods of staff absence ensure that customer service levels are maintained and clients work is efficiently processed
19. To ensure Team and Department targets and performance measures are met in conjunction with the Helpdesk Manager
20. To assist, as appropriate any first line disciplinary action in line with the company's processes and procedures
21. Assist in the monitoring and control of the Department's performance against company and client KPI's
Team Training / Development
22. To undertake/oversee all new Team members induction and basic training programme
23. To undertake/oversee all Team members client specific training and progress assessments, reporting back to the Helpdesk Manager and assist in any training requirements
24. To carry out training where appropriate on the company's processes and procedures
25. To ensure you are fully trained on all relevant Client dual systems
To be successful in this role, you will have:
26. Previous experience as a supervisor or Team leader
27. Previous exposure to compliance -this can be within any industry
28. Excellent communication skills to all levels of the business
29. High level of attention to detail
30. Ability/confidence to correct and train staff members where needed
31. IT literate- Outlook, Excel, CRM Systems
If this company and position appeals to you then please apply your CV online and we will be in touch if you have been successful!
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