Customer Operations Manager
We are working with an industry leading client on the lookout for a Customer Operations Manager to join their team in Warwickshire.
The Customer Operations Manager is pivotal in overseeing the operational aspects of customer service while ensuring alignment with broader Customer Service strategy. This role ensures effective service delivery that meets company standards and customer satisfaction goals, primarily by managing team leaders and supporting strategic initiatives across customer journey stages.
This role is designed for a dynamic leader passionate about operational excellence and customer satisfaction. The Customer Operations Manager's strategic initiatives and leadership will directly influence the company’s reputation and success in the market.
Key Responsibilities:
1. Manage Team Leaders: Oversee the performance of team leaders to ensure effective execution of customer service strategies and operational efficiency.
2. Develop Team: Drive recruitment, talent acquisition, coaching, and mentoring efforts to build and maintain a high-performing, motivated, and engaged team.
3. Strategic Integration: Harmonize the operational strategies of team leaders with customer journey insights provided by journey managers, creating a cohesive service experience.
4. Resource Optimization: Ensure ...