JOB TITLE: Housing AssistantLOCATION: Greenford, UB5 5PA, Hybrid working (3 days office, 2 days remote)PAY RATE: £16.45 per hour PAYESTART DATE: ASAPDURATION/Hours: 3-month initial contract/ 35 hours a weekIR35 STATUS: Inside
Role purpose:
* To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person for Neighbourhood Housing teams.
* Provide support to residents across a range of tenures throughout the lifetime of their tenancies.
* To provide general office support as directed by the Neighbourhood Team Leaders.
Duties:
1. Be the first point of contact for housing services on reception, receiving enquiries from customers in person, by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately where possible.
2. Provide a strong customer focused service and deliver housing services to a diverse community in a professional and courteous manner.
3. To manage all office administrative work, including the Document Management system, as directed by the Neighbourhood Team Leader or Head of Service.
4. Process key returns and liaise with the Voids Team.
5. Monitor property rent accounts, send letters, making agreements to pay and up...