Job Title: Front of House Coordinator
Location: East Grinstead - must be a car driver due to location
Contract Details: Permanent, Full-Time, 37.5 hours per week
Salary: £25,000 - £26,000 per annum
About Our Client:
Our client is an organisation dedicated to delivering high-quality, exceptional customer service. With a focus on customer satisfaction, they are committed to providing a personalised and seamless experience from initial contact right through to the end of the customer journey.
Benefits & Perks:
Competitive salary
Comprehensive benefits package, including private healthcare
Wellbeing support programmes
Opportunity for professional growth and development
Responsibilities:
As the Front of House Coordinator, you will play a vital role in managing the customer journey and ensuring a positive experience throughout. Your responsibilities will include, but not be limited to:
Managing the customer journey from initial interaction to the end of the customers enquiry.
Recording customer status on relevant systems and following company policies.
Proactively anticipating and addressing customer's concerns and needs.
Maintaining the smooth flow of customers when they come to visit site.
Effectively communicating with patients and other colleagues regarding updates when onsite.
Typing and compiling letters, quotes and payment reminders on behalf of senior team.
Ensuring the reception environment is maintained to a high sta...