Job Title: Helpdesk Administrator
Location: Linlithgow
Salary: Competitive
Contract Details: 12-month FTC (Full time)
Working Pattern: Monday-Friday 8:30am-5pm (including 30 min unpaid break)
About the Role
An exciting opportunity has arisen for an organised, enthusiastic, and personable individual to join one of our clients based in Linlithgow as a Helpdesk Administrator. The successful candidate will ideally have some previous administration experience and they must be comfortable communicating with a diverse range of people. This is an exceptional opportunity for someone passionate about furthering their career and administration who are keen to learn and enhance their skills by working alongside a highly successful and supportive team.
Key Duties & Responsibilities
1. Provide comprehensive administrative support, acting as the first point of contact for customers, always ensuring exceptional customer service.
2. Handle reactive calls, despatch engineers, and coordinate job bookings and closures for both reactive and planned projects.
3. Manage the ordering and shipping of parts, including international shipments.
4. Process monthly invoicing and handle expenses reports.
5. Prepare and submit quotes to clients.
6. Maintain and manage customer online portals.
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