Senior Associate, Corporate Trust, Client Service
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Associate to join our Corporate Trust, Client Service team. This role is located in Manchester, UK and will be working in a hybrid capacity (3 days a week in the office).
In this role, you’ll make an impact in the following ways:
* Day to day oversight of the assigned portfolios to ensure high Client Experience Levels and support multiple, complex client accounts.
* Transaction Management: Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio’s Performance, Monitoring of Service Level.
* Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY. The primary responsibility is the management of a portfolio of loans in which BNY acts as facility agent and/or security trustee. The Senior Associate will quickly address and resolve problems, possessing strong decision-making and organizational skills.
* Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on the status of work being completed by supporting teams.
* Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
* Preparing and distributing notices to Client and each syndicate lender as required by the Credit Facility, including Reminders, Rollovers & Rate sets.
* Calculating interest rates for each accrual period and distributing rate set notices.
* Track and pay multiple lenders in a single interest period removing Lender of Record claims.
* Billing and collecting principal, interest, and fee payments from Client. Distributing all funds collected to the syndicate lenders.
* Collecting financial statements and compliance requirements from Client as required by the Credit Facility, forwarding such information to each syndicate lender in accordance with the Credit Facility.
* Processing lender assignments and maintaining the official lender register.
* Full capability to support official Alternative Reference Rates in accordance with published conventions.
* Employee Development: Key role in training of support team on Client and deal specific requirements.
* Develop strong working relationships with Front Office Relationship Managers.
* Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution.
* Resolves complex or non-routine client issues or inquiries, as needed.
* Central point of contact for business development and assume client onboarding and/or risk management responsibilities.
To be successful in this role, we’re seeking the following:
* Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent).
* Strong Client Management Experience and Ability to review deal governing documents.
* Experience in Loans (syndicated, bi-lateral, real estate) very desirable.
* Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
* Effective interpersonal, oral and written communication skills.
* Excellent analytical, organisational and time management skills with the ability to meet tight deadlines.
* Problem solving skills, judgement, and experience to analyze information.
* Proficiency in using Microsoft packages particularly Excel.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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