Job Description: Service Manager
Responsible To: Head of Department
Short Description: The Service Manager is responsible for delivering Service User centred care; through the efficient management of staff delivering services and to ensure compliance with company processes and procedures.
Working Pattern: 40 Hours per week flexi with on call
Summary of benefits: Competitive salary
28 days annual leave (inclusive of Bank Holidays)
Company Pension Scheme
Full expensed company mobile phone for business use
Company laptop
Mileage paid for business use
Car business insurance paid
Free car parking
The Service Manager will be specifically responsible for:
* Day to day management of services delivered within a specific geographic area.
* Providing support and guidance to staff as required to ensure effective delivery of services and ensure that care responsibilities are carried out effectively.
* Providing direct management to the operations team, including Care Supervisors/Field Liaison Supervisors, Senior Care Worker and Care Workers.
* Ensuring that regular team meetings are held with staff to discuss service related matters, share company information and encourage knowledge sharing between staff.
* Completing regular performance meetings, ensuring that the team is effective and resolving any issues promptly.
* Ensuring that staff appraisals are scheduled and completed timeously.
* Ensuring that service users i...