Service Centre Manager
Location: Thurrock
Permanent
A fantastic opportunity has arisen for a Service Centre Manager to join a forward-thinking organisation leading in the design, development, and manufacturing of electric vehicles. This permanent role is located at their Thurrock Service Centre, supporting the smooth running of day-to-day operations, and driving customer satisfaction.
Our client is a global leader in electric vehicle technology, committed to sustainability and innovation. This is an exciting time to join a rapidly growing company with a focus on continuous improvement and delivering a world-class customer experience.
Service Centre Manager Duties:
Assist in the day-to-day operations of the Thurrock Service Centre, ensuring effective running and high levels of customer satisfaction.
Manage the allocation of work to service engineers, ensuring that Vehicle Off Road (VOR) repairs are prioritised and completed in line with service level agreements (SLAs) and KPIs.
Increase retail revenue by providing accurate repair estimates to customers and insurance companies for accident damage repairs.
Promote a ‘right first time’ ethos within the service centre, ensuring high productivity and quality standards.
Implement health and safety (H&S) policies, conducting weekly H&S and fire checks to ensure compliance.
Manage the London CSM and ensure growth in customer satisfaction through effective service delivery.
Ensure that all repairs are ...