With over 25 offices nationwide, Taylor Rose is a top 60 UK nationwide law firm with a market-leading legal consultancy programme. Due to on-going expansion, we are recruiting for a Lender Panel Manager based at our busy Peterborough Office. Purpose : To maintain lender relationships, ensure lender requirements are met and relevant processes are in place. This role involves but is not limited to: Managing a team of Lender Panel administrators, ensuring their knowledge and work processes are consistently updated to industry standards. Maintaining relationships with lenders, dealing with lender enquiries and/or complaints. Dealing with team escalations and enquiries Escalating issues to the Professional Standards Manager /Head of Post-Completion Operations as appropriate Working with the Professional Standards Manager / Head of Post-Completion Operations to review and improve post completion processes on an on-going basis. Flex staff levels to cover busy periods and analyse inflow of work to ensure adherence to both targets and budgets. Making lender panel applications and dealing with enquiries. Escalating to Professional Standards Manager and Heads of Department as appropriate. Documenting common issues and working with the Professional Standards Manager/Head of Post-Completion Operations to resolve. Overseeing the team’s administrative duties as required Requirements : Conveyancing knowledge and understanding of the post completion process Strong analytical skills Ability to work well independently and as part of a team Confident and professional at verbal and written communication Ability to work to deadlines Ability to take ownership and resolve issues Company Core Values: Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be. Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth. Integrate: Bring together people and systems into a cohesive force. Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.