Description
:
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
Responsibilities:
1. Executes the bank's risk culture and strives for operational excellence
2. Builds relationships with clients to meet financial needs
3. Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
4. Grows business knowledge and network by partnering with experts in small business, lending, and investments
5. Manages financial center traffic, appointments, and outbound calls effectively
6. Drives the client experience
7. Manages cash responsibilities
Skills:
8. Adaptability
9. Business Acumen
10. Customer and Client Focus
11. Oral Communications
12. Problem Solving
13. Account Management
14. Client Experience Branding
15. Client Management
16. Client Solutions Advisory
17. Relationship Building
18. Business Development
19. Pipeline Management
20. Prospecting
21. Referral Identification
22. Referral Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40