IT Manager, York - Not for Profit Science/Tech
* Up to £45,000 pa
* Perm role with 35 days holidays pa.
* Hybrid working - 2 days in the York office (occasional travel required)
Fruition have partnered with this not-for-profit tech business leading the way with R&D and project delivery in robotics, AI and drones. As the organisation looks to double in team size over the next 12 months, and looking to hire an IT Manager to lead a small newly set up IT team with all project and operational delivery!
Responsibilities
As the IT Manager, you will lead the implementation of new systems, helping to roll out and train/up skill staff. Work closely with 3rd parties who currently provide daily IT assistance to all staff and provide vital support. As one of the main faces of IT, you will assist with on-boarding new starters, ensuring IT access and the necessary equipment is in place from day 1.
Key responsibilities:
* Lead the design, support and implementation of IT policies, processes and procedures for employees
* Support the businesses approach to quality by means of data protection, GDPR and valid accreditation
* Co-ordinate with third party IT suppliers who supply day to day IT support and hardware. Identifying areas for cost savings and ensuring that IT expenses align with the budget
* Lead the training of staff to adopt and maximise the use of IT systems
* Manage the delivery of 1st to 3rd line IT services via internal team and 3rd parties. Including setting and monitoring SLAs for IT support to ensure timely response and issue resolution and maintain high service availability
* Assist with the IT aspects of office moves, projects and onboarding new suppliers and systems.
* Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed
* Assist in planning for major service developments and their implementation
* Oversee IT Support, maintenance and software installations
* Maintain the IT asset register and monitor equipment loans
* Line management of IT Support Engineer
Requirements
You will have experience as an IT Manager, Service Desk Manger or as an 3rd Line Engineer with line management responsibility and be looking to step up to IT Manager.
You will have the following skills and experience:
* Excellent experience with core Microsoft products such as Office 365, SharePoint, Teams, and InTune
* Management experience within an IT team
* Significant experience of IT Support: from 1st to 3rd line
* Strong working knowledge of server maintenance and/or network management
* Demonstrable experience delivering a high level of customer service
* Experience working with 3rd parties and 3rd party-delivered services
* Good understanding of the key principles of GDPR and data protection
* Experience in training staff members with new system and software adoption
* Experience tracking KPIs and managing budgets
* Strong critical thinking and problem-solving skills
This role paying up to £45,000pa, it is based in York. The company has 2 days in the office per week policy! Some paid travel will be required to the other UK locations on an ad-hoc basis.
Apply now or call on 0113 323 9739 for a confidential discussion if you have all the above experience.