We’re looking for an ambitious Production Assistant to join our Awards and New Blood team, it’ll be your job to help support the administration and delivery of the our Awards and New Blood Awards and make sure each piece of work submitted by our entrants is of the right standard and requirements to be judged. Key Responsibilities Customer Enquiries Deal confidently and efficiently with incoming and outcoming entry queries Provide a high level of customer service to entrants Use the query database to log and resolve all queries Ability to work with entrants, find out their needs and objectives and offer support on entry Cataloguing Use the D&AD logging system to record and check entry data Process and file physical/digital entries Sort and open packages Quality check moving image, stills and web/app entries Edit awards entry media where necessary Identify and resolve problems with entries, contacting the entrant where necessary Liaise with operations team and management to resolve complex problem If necessary support other Production Assistants across the Awards or New Blood Awards during busy periods. Online Judging Ensure all the entries are processed to the right standard in time for online judging Liasing with the judges to ensure they understand and complete the online judging process on time Resolve any issue that may be raised by the judges during the judging process Keeping management informed of any problems that may arise Ensure all communication with the judges is consistent and in line with our tone of voice Judging Quality control; ensure work is accurately prepared and displayed for judging Assist with the transportation to and set up of work at judging Support change over of jury sessions and judging rounds Support and assist jury host during judging sessions when required Help resolve any problems and queries Proofread written information if necessary Other Duties Support for the company Awards Ceremony and Festival if necessary. Reviewing winners’ information on the website to ensure accuracy and that all assets are correctly uploaded. Conducting quality checks on ceremony reels to confirm they are error-free and meet standards. Provide feedback to aid the review and development of all awards products. Additional administrative tasks as required Key Experience and Skills Excellent proactive customer service both verbal and written The ability to work both independently and cohesively as part of a team Strong attention to detail and an ability to be flexible within all work matters Ability to work effectively under pressure and to tight deadlines Flexible approach to working hours, especially during judging period Computer literacy-highly proficient in G Suite and MS Office Working Knowledge of Adobe CC is desirable but not essential A second language would be desirable but not essential Personal Qualities Comfortable working in a large team You love to learn and are excited by the prospect of a diverse workload Strong communication skills Keen interest in design and advertising Trustworthy and Reliable Sense of humour