Our client, a freight forwarder is looking for a Team Leader to join their office in Stanford-Le-Hope.
* To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.
* Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.
* Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.
* Manage calls with clients, resolving issues/queries promptly.
* Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.
* Provide cover to support absence of other team leaders, team members and Operations Manager.
* Responsible for issuing and dividing the daily tasks to the team.
* Mentoring and cross training in all accounts
* Complete all monthly procedures for Customers/ Management.
* Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.
* Assist with maintaining the Rota for out of hours cover.
* Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.
* Carrying out effective 1-2-1 meetings and appraisals with the team
* 100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or pro...