Job summary
We are looking for a Receptionist for our busy reception within St Oswald's Hospital.
Our opening hours 8am Monday - Friday.
Hours to be discussed at interview,
Will also be required to cover for annual leave and sickness.
Main duties of the job
You will be responsible for the busy switchboard and reception area
You will contribute to the smooth operation of the reception area and other clerical duties required.
You will liaise with the general public and be the contact point for all calls to the service.
You will provide comprehensive clerical duties to include cash handling and banking
You will co-ordinate the booking of all rooms
You will deal with incoming and outgoing mail.
You will be responsible for the security of keys for the site
provide full sickness and absence cover Monday - Friday
About us
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Key values working The DCHS Way:
Get the basics right
To act with compassion and respect
To make a difference
To value and develop team work
To value everyone's contribution
Job description
Job responsibilities
responsible for a busy hospital reception liaising with members of the public and other services and departments
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Person Specification
Education
Essential
1. English & Math GCSE C or equivalent experience
2. IT qualification and experience
Desirable
3. Customer care qualification
Experience
Essential
4. Microsoft packages Excel, Word, PowerPoint
5. Understanding of confidentiality
6. Previous customer service experience
Desirable
7. Knowledge of System One
Skills and attributes
Essential
8. Excellent communication and interpersonal skills
9. Ability to work on own initiative and as part of a team
10. Flexibility of working pattern
11. Ability to train and mentor colleagues
Aptitude and personal qualities
Essential
12. Calm and professional
13. Friendly and approachable
14. Willing and eager to learn
15. Ability to travel to other sites