SERVICE ADVISOR
Location: Manchester
Salary: £27,300 pa
Hours: Monday to Friday Days 08:00am - 17:30pm - NO WEEKENDS
My client, a commercial vehicle repairer in Manchester, is looking for a Vehicle Service Advisor to join their friendly team.
Ideal Candidate: The ideal Service Advisor will have an automotive industry background, understand HGV or vehicle workshops, and have knowledge of Kerridge / Keyloop, but training will be provided.
Job Responsibilities:
1. Answer incoming telephone calls and transfer callers to appropriate colleagues.
2. Greet visitors, ensuring Health and Safety regulations are met.
3. Manage customer bookings and payments accurately.
4. Proactively manage customer inspection schedules.
5. Collaborate with workshop and parts department for timely vehicle servicing.
6. Liaise with customers for MOT bookings.
7. Ensure timely quotes are sent to customers.
8. Provide progress updates and estimates to customers.
9. Conduct post-repair follow-up calls.
10. Perform administrative duties as requested by the Dealer point manager.
Skills and Experience:
1. Experience in a vehicle workshop preferred.
2. Experience of fleet or HGV repairs and maintenance desired.
3. Experience of Kerridge / Keyloop is a plus.
4. Organized and methodical in a fast-paced environment.
5. Friendly and helpful nature with a desire to deliver excellent customer service.
6. Effective communication skills with customers and colleagues.
7. Attention to detail and negotiation skills.
8. Professional demeanor, remaining calm in dynamic environments.
9. Proactive approach to meet and exceed customer expectations.
10. Team-oriented with basic knowledge of Word, Excel & Outlook.
To apply for this Service Advisor role, please send your CV to Danica Baker at Sprint Recruitment.
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