Oversee Front of House departments, ensuring employee productivity, monitoring efficiency and service delivery, and creating a positive work environment for employees. Deliver exceptional customer service to guests across the entire venue, being the main point of contact in the absence of departmental managers/supervisors, or act as a support/escalation point to resolve any challenges that may arise.
* Leadership skills - create a collaborative, positive and motivated workforce driven to achieve the very best service and business goals.
* Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest.
* Strong communication skills through a variety of means.
* Flexibility and adaptability, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
* High attention to detail and accuracy, great at managing one's own time and the time of the team.
Benefits include:
* Access to pay as you earn it through our financial wellbeing platform Wagestream.
* Discounted Hotel Stays across our UK sites.
* 50% off Food & Beverage at all our Hotels & F&B Venues.
* Spa Discounts at our venues with a Spa.
* Retail, Cinema & Leisure Discounts.
* Development Opportunities via our Grow with us initiative.
* Monthly Star of the Month Awards.
* Long-service Awards, that start after 1 year of service.
* Recommend a Friend Incentive.
* Access to a confidential Employee Assistance Programme (EAP).
* Pension Scheme.
* Other incentive programmes that run throughout the year.
About us
Cairn Group is a family owned business with family values at our core, with a growing team and sites UK wide. We're ambitious, with a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, focused on continual growth and in it for the long haul.