We are searching for an experienced Junior Management System Advisor.
Make an Impact at RSM UK
Our Practice Management system (PASO) is a core application in use throughout RSM and we are seeking an experienced professional to join the team that supports its operation. As an advisor, you will play a crucial role in providing advice and support to RSM’s employees. Your main responsibility will be to troubleshoot and resolve issues, ensuring high priority concerns are promptly addressed. Our aim is that you grow to become an administrator of the system, enhancing your current skills and learning new ones.
You’ll make an impact by:
1. Providing first-line support: Responding promptly to helpdesk tickets, emails, Microsoft Teams messages, and calls from employees.
2. Diagnosing and resolving issues related to the system, such as time recording, billing, disbursements, reporting, and back-office system interactions.
3. Troubleshooting and resolving problems: Conduct thorough analysis to identify the root cause of problems and apply appropriate solutions. Collaborate with the PASO team and other National Technology teams to resolve complex issues.
4. Focusing on service management: Track and document support requests. Prioritize and escalate issues as required to ensure timely resolution and maintain the outstanding service level provided.
5. Providing user training and enhancing documentation: Conduct training sessions to help end-users effectively utilize the system. Create and maintain documentation for troubleshooting procedures and common issues.
What we are looking for:
We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:
1. Some experience of troubleshooting and problem-solving, with an eye for detail.
2. Basic understanding of service management principles and problem prioritization.
3. Excellent communication and customer service skills to interact effectively with end-users.
What we can offer you:
We recognize that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have a fulfilling experience, both in and out of work.
1. Study Support.
2. Hybrid and flexible working.
3. 25 days holiday with the option of purchasing additional days.
4. Lifestyle, health, and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme, and access to a virtual GP.
5. Access to a suite of 300+ courses on demand developed by our in-house talent development team.
Experienced hire
Permanent
GATWICK
Technology & Digital Advisory
Couldn't find a suitable vacancy? Please submit your CV here.
Working here
Thousands of personalities make up RSM and we believe the power of being you, is the power of being understood. Every member of our team brings unique insights and a passion for the middle market companies we champion.
As one of the world’s largest networks of audit, tax, and consulting firms, we deliver the big ideas and services that help middle market organizations thrive. Our global network spans more than 120 countries, but our passion is always the same: to help our clients move forward with confidence.
At RSM, we care about our people, it’s what shapes us. No two people are the same, which is why our approach is tailored to their specific needs, beyond the nine-to-five.
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