Job Description
This is a fantastic opportunity for a professional with a technical background who is eager to develop their customer facing skills in an engineering environment.
The company have market leadering products in the drinks, printing and defense industries; the products are high quality. There is an excellent culture, people work brilliantly together, and you won't get bored, as there are always challenges to solve.
The head of department has been at the company for 12 years, you will learn a huge amount from him about their products, and what challenges they solve for clients. There will be excellent progression and bonuses for strong performers, I cannot praise the company enough (I will explain more on a call, if your application is successful), there is also a generous profit share scheme for all employees.
**Please note, we cannot provide visa sponsorship for any candidate who will require this in the future.
The Role
Solutions Engineering
* Assist the Technical Sales Manager on customer inquiries; ask the right questions to understand the problem and deliver the right solution
* Build long-term relationships with clients, be the key point of contact, identify upselling opportunities when appropriate
* Produce technical drawings and other materials to support current customers and new clients
* Attend customer visits, to build a deep understanding of customer challenges
* Receive and process customer purchase orders for spare parts and repairs
* Work with the Design Engineering team on more complex customer challenges
* Collect and report on customer feedback to improve product quality
* Collaborate with internal teams to manage orders, ensuring efficient delivery
* Keep up-to-date with product developments and technological advancements
* Provide excellent post-sales support, resolving issues to ensure customer satisfaction
Business Development
* Analyse dormant accounts with the Technical Sales Manager, develop strategies to reengage with legacy contacts
* Generate leads through online research, networking, and trade shows
* Input into the strategy to win new accounts, and grow existing accounts
* Conduct product demonstrations and support technical discussions with potential clients
* Conduct market research including industry trends, and competitor activities
* Support the marketing team to develop campaigns to attract new business
Administration
* Use CRM & ERP software to manage customer information, track interactions and ensure timely follow-ups
* Help coordinate sales meetings, product demonstrations, and customer visits
* Prepare reports on sales activities, customer interactions, and market
The Person
* Engineering degree or equivalent technical background
* Existing customer facing experience is desired but not essential
* An inquisitive mind, you enjoy solving technical challenges
* Communication skills, the ability to present complex technical information
* Relationship builder, with new and existing clients, and internal staff
* Self-starter, proactive and makes things happen
* Business acumen, understanding what customers want
* Ability to manage multiple projects at one time, resilience when priorities change
* Proficient in Microsoft Office, full UK Drivers licence
The Details
* Contract: Permanent
* Remuneration: £25,000 - £29,000 basic + discretionary bonus + company profit share scheme + benefits
* Location: Borehamwood
* Working: Full-time in the office