Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you.
Position: Help Desk and Switchboard Operator
Hourly rate: Weekday £11.45, weekend £12.45, bankholiday £22.90
Duration: 6 months+
Hours: Full-time, mixed rota
Contract type: Temporary with weekly pay through Randstad
Randstad contact: The NHS team on (phone number removed)The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services.
Help Desk and Switchboard Operator's duties include:
Providing a helpful and professional service to the national health service and its customers.
Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values.
Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
Issuing pagers to staff.
Update telephone records.
Maintain rosters and on-call information for the hospital.
Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers.
Liaise with departments over service centre queries.
Arrange taxi bookings through non-patient transport.
Maintain the out of ...