Elevate the art of hospitality by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon Marriott's living legacy. As a host, you will help keep the promise of "Wonderful Hospitality. Always." by providing a warm welcome, answering questions, and making guests feel at home.
JW Marriott associates are confident, innovative, genuine, and intuitive, carrying on the legacy of the brand's namesake and company founder, J.Willard Marriott. We offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
We're seeking a passionate Guest Experience Expert to join our wonderful team at Hanbury Manor. You will be responsible for creating a memorable and unique experience for our guests, from check-in to check-out. This includes processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area.
Key duties include:
* Process guest check-ins, assigning rooms and activating room keys.
* Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
* Answer, respond to and process all guest calls, messages, questions or concerns.
* Give guests information and directions regarding property and local areas of interest.
* Process check-outs and resolving any disputed charges.
* Process payments and room charges, as well as cashing guests' personal and traveller's cheques.
* Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
We're looking for a warm, people-oriented demeanour, a team-first attitude, and a positive outlook. Flexibility, problem-solving skills, and multi-tasking ability are also essential. You'll be supported in and out of the workplace through discounts, learning and development opportunities, recognition programs, wellbeing programs, encouraging management, and team-spirited colleagues.
Come and join us today, and become part of the Marriott family.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture.