IT Service Manager
6 Months
£300 per day (Inside IR35)
Hybrid - 2 days per week on site in Blackpool or Manchester
My client, a government entity are looking for an IT Service Manager to join their fast paced team on an initial 6 month contract.
*** The selected candidate must be able to get to site 2 days per week in either Blackpool or Manchester ***
Responsible for managing the service delivery of ICT services, responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. At this level, they may manage a fully functioning multi-sourced service support team, focused on service availability and performance. Ensuring that: all service and support functions remain responsive to customer needs, adequate reporting and service standards are met for their specific service, all technical change is communicated and managed, with appropriate governance and a programme of continual service improvement is put in place across the wider service delivery function.
Typical Skills
Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
Know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these.
Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
Identify importan...