Job Title: Senior Support Application Engineer
Location: Remote, UK
Salary: Competitive
Job Type: Full Time, Permanent
About The Role:
Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region.
We provide a specialised level (a deeper understanding of systems, technology and applications) of support to triage issues beyond basic troubleshooting that require a higher level of technical expertise. You will proactively monitor our platform health (dashboard, monitors, alerts, etc) to provide quick workaround for critical issues and keep business stakeholders updated promptly in case of any interruption.
Our focus is production availability and stability to meet SLA and KPI metrics. Our team is available for 24*7 on-call support for any production outages and severity incidents.
This position will provide 2LS (Second Level Support) to our global team.
1. Provide production support for AWS Cloud & Nextgen Platform (Basic Java or any other programming skills, PL/SQL and basic Mobile app knowledge is mandatory)
2. Develop and maintain PL/SQL scripts to retrieve data for troubleshooting, analysis and reporting
3. Follow standards for IT Infra adm...